Showroom Policies

Delivery & Pickup

Delivery is arranged based on the size, type, and location of your order and is quoted separately.

• Local delivery is generally within 30 miles
• Standard delivery includes blanket-wrapped transport and placement on the main level with reasonable access/proximity

Standard delivery does not include:

• Stairs
• Assembly or installation
• Tight or unsafe access conditions

Additional services may be available and are reviewed at the time of order.
Delivery beyond a 70-mile radius from the retail location may require direct or alternative shipment or customer pickup.

We reserve the right to modify or decline delivery based on access or site conditions.

Mikey’s drivers are not authorized to perform work outside the scope of scheduled delivery or liable for the results of such work.

Customer Pickup

• Available by appointment
• Unless noted at order, furniture and accessory items are not boxed—please bring proper padding (blankets and cardboard for furniture), straps, and transport
• All items must be inspected prior to leaving
• Mikey’s is not responsible for damage after pickup

Ordering & Payment

• Custom orders: 75% deposit, 25% due at delivery or pickup
• In-stock items: Paid in full prior to release

We accept cash, credit card, check (must clear before release), and Mikey’s promotional gift certificates.
All orders are reviewed and confirmed prior to placement.

Lead Times

Many items are made to order and may require 6–8+ weeks. Ask us about our quick ship items or stock. Estimated timelines are provided at purchase but may vary due to production and shipping conditions.

Product Representation

Photos and online images are intended as general representations.
We encourage reviewing samples in-store when possible. Slight variations in color, material, and finish may occur due to natural materials and production differences.

• Natural materials will vary in grain and tone
• Fabrics, poly, and finishes may vary slightly by lot

Customers are responsible for confirming selections and dimensions prior to purchase.

Returns & Damage

We carefully source our products for quality and durability. In the rare event that an issue occurs during transit or production, prompt inspection at delivery or pickup helps us resolve it quickly. We encourage customers to take a few moments to fully inspect items at delivery or pickup.

• Any visible damage must be noted at that time
• Craftsmanship issues must be reported within 3 days

Custom Orders

Custom orders are final sale, except for:

• Shipping damage
• Manufacturer defects
• Items not produced to agreed specifications

Approved resolutions may include repair, replacement (if not repairable), or credit (case-by-case, at Mikey’s discretion).

Non-Custom Items (Showroom Stock / Floor Purchases)

• Must be requested within 3 business days
• Subject to approval, 15% restocking fees, and return freight
• Floor models and clearance items are sold as-is and are non-returnable

Once delivery is accepted or items leave the premises, Mikey’s is not responsible for cosmetic damage not noted at inspection.

Shipping charges are non-refundable.

Warranty

Manufacturer warranties apply where available and vary by product. Warranty coverage is determined by the manufacturer and may not include freight, labor, or service. Product misuse, improper care, or normal wear and tear are not covered. Where applicable, repair parts or service options may be used to resolve warranty claims.

Storage

We offer 30 days of complimentary storage after items arrive. After that, a 2% monthly storage fee may apply.

Pricing

We offer straightforward, no-haggle pricing based on real costs.

• Shipping and delivery are quoted separately
• Certain items, including but not limited to our pergola daybed, may be priced without assembly and will be noted at the time of sale. Assembly charges, if applicable, will be quoted separately
• Product quotes are valid for 30 days
• Freight quotes are valid for 7 days due to carrier variability
• Showroom and online pricing are subject to change

Once an order is placed and confirmed, freight and delivery charges will not change unless order details or delivery conditions change.

Sales Materials & Samples

We offer in-store displays, fabric and poly samples, and digital catalogs. Product images and materials are for reference only and may vary from the final product.

Design Guidance

We provide complimentary design guidance for product selection and layout ideas. Final measurements, fit, placement, and site conditions are the customer’s responsibility. Design guidance is advisory only and does not replace site-specific planning.

Sales Tax

Applicable Michigan sales tax (currently 6%) will be applied to orders where required. Out-of-state orders may be subject to applicable tax laws based on delivery location and current regulations. Final tax determination is made at the time of sale.

Dispute Resolution

These policies and any related transactions are governed by the laws of the State of Michigan. Any disputes arising from showroom purchases or related services shall be resolved in Lapeer County or Northern Oakland County, Michigan.